FAQ

Enroll in eStatements
Log into Online Banking Once in your account, click on "Profile" Next to Electronic Statements, click edit Select the account(s) you want to ...
Thu, 4 Oct, 2018 at 2:33 PM
Lively HSA Contact Information
Have questions, or need help? If you are having issues completing sign-up for your HSA, please contact the Lively team —  either by email at support@li...
Mon, 22 Jan, 2024 at 10:58 AM
Lost or Stolen Card
If your card is lost or stolen, you should report it immediately to minimize the chance of unauthorized transactions on your account. To Report Your First ...
Wed, 13 Nov, 2019 at 3:05 PM
Clearing Internet Cookies, Cache and History
Mobile browsers Android The steps to clear your cache, cookies, and history may differ depending on the model of your Android device and your preferred br...
Wed, 15 Apr, 2020 at 12:50 PM
Identity Theft/Unemployment Fraud
If you believe you are the victim of identity theft please visit identitytheft.gov to get started.  It is very important to report an SSN compromise to the ...
Wed, 30 Dec, 2020 at 12:49 PM
Stimulus Payments
You can check the status of your Stimulus Payment on the IRS website as of today. https://www.irs.gov/coronavirus/get-my-payment You’ll need t...
Fri, 17 Apr, 2020 at 1:01 PM